A career in the automotive service industry is extremely rewarding, but it does have its problematic aspects. The auto repair and maintenance profession depends on a large number of people experiencing malfunctions of one or more systems in their vehicles. The trade simply would not survive if vehicles never broke down. Since most people do not enjoy the prospect of car problems, they tend to get upset when they have to make a trip to the mechanic.
When dealing with emotional customers, it is important for the automotive technician to express genuine interest in the well-being of the individual who has been negatively affected by the malfunction. It seems counterintuitive for someone to express remorse when they are depending on something going wrong in order to make money, but this is the type of personality that is required in order to be successful as an auto technician.
At the core of all business creation is an unmet need in society. For some companies, this means serving the interests of other companies; whereas, in the automobile industry this means helping to resolve problems that the general consumer has with their vehicle. In fact, the biggest asset that an auto shop has is its customers. Without customers, no auto shop would make enough money to remain open. It makes sense then that a technician should have the type of personality that individuals enjoy interacting with.
It can be extremely difficult to handle customers who are rude and who blame the technicians for their automotive problems. It is during these types of situations that the auto technician must reflect on the frustration that the customer is experiencing and attempt to provide a reasonable solution that will get the customer back on the road as soon as possible and for an agreeable price.
A technician who has the type of personality that is good at resolving conflict and making people feel better about their situation will find that they receive more business than they can possibly handle. This is because people have become very accustomed to being treated poorly by most businesses. They are often shocked when a technician treats them with respect and shows a genuine interest in helping them resolve the problem. Oftentimes, people are less concerned about the cost of the service when they are treated with respect and are told what is being done to fix the malfunction.
The technician skills that are included in the auto electrician job description can be learned through formal training and hands-on experience. It is the personality traits of a technician that are difficult to change. This is unfortunate because personality has a lot to do with success and it can be extremely difficult to find individuals who are capable of handling customers well. Technicians who lack the character qualities needed to interact with customers and coworkers often find that their time in the industry does not last for long.
Individuals who have the proper personality traits to be a successful auto technician are encouraged to consider the career opportunities that the profession offers. Few industries give individuals the same level of freedom to exercise their critical thinking skills. Couple this with the rewards that come with helping solve big problems for people and you get a great career option.